apiraja88 Account & Payment FAQ

No. We at apiraja88 allow only one active account per user. Multi-accounting violates our terms of service and is grounds for permanent account suspension and balance forfeiture. Our system detects duplicate accounts through payment method matching, device fingerprinting, IP address analysis, and identity cross-referencing. If you register multiple accounts, we will close all but the first registered account and review your account status for compliance.

If you have lost access to an existing apiraja88 account, do not create a new one. Instead, contact our support team immediately via the recovery form or email. We can help you regain access to your original account within one to two business days.

Our apiraja88 KYC verification process requires two documents: (1) a government-issued photo ID (passport, national identity card, or driver's license), and (2) proof of address (utility bill, bank statement, or government letter dated within the last three months showing your name and residential address). Your address proof must match your account-registered address.

Submit clear, legible photos of both documents via the verification portal in your account settings. Our KYC team reviews submissions within one to two business days and notifies you of approval or rejection. If rejected, we explain the reason and allow you to resubmit. Once approved, your account is unlocked for deposits, gameplay, and withdrawals. KYC is mandatory for all apiraja88 users in supported jurisdictions; accounts cannot access real-money gameplay without it.

If a deposit or withdrawal fails to complete, check your apiraja88 transaction history in your account settings. A failed deposit typically returns to your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account) within one to three business days, depending on your bank or payment provider. A failed withdrawal is automatically refunded to your apiraja88 account balance and is available for reuse immediately.

If a transaction shows as pending after four business days, or if you are charged but do not see the credit, contact our support team with your transaction ID. We will investigate with your payment provider and issue a manual credit or confirm the reversal status. Response time for payment disputes is typically two to five business days.

apiraja88 offers new-account incentives from time to time, but these vary by region and change frequently. We do not advertise fixed bonus amounts (e.g., "our welcome offer free"). Instead, we describe current offers as "a welcome bonus for new customers" or "a deposit-match offer," and terms always apply. Offers may include deposit matches on first payment, free-play credits on specific games, or tournament entries.

To view current offers, log into your apiraja88 account or contact our support team. All welcome offers come with terms (minimum deposit, playthrough requirements, eligible game restrictions, expiration date). Read the full terms before claiming. If you have questions about whether you are eligible or how an offer works, our support team clarifies in your local language during business hours.

Withdrawal requests on apiraja88 are reviewed within one to three business days. During review, our compliance team verifies that your account is in good standing, your KYC is current, and the withdrawal amount is consistent with your account history. Most withdrawals are approved within 24 hours and sent to your payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank) within one to five additional business days, depending on your bank or payment provider.

If your withdrawal is placed on hold or rejected, we notify you by email with the reason. Common reasons include pending verification documents, flagged transactions, or account-activity review. If your withdrawal is on hold, contact our support team to resolve the issue. Processing times exclude weekends and public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi). During peak periods, processing may extend by one to two additional days.

Our apiraja88 support team responds to email inquiries typically within 24 to 48 business hours. For the fastest response, use the in-app support form (available in your account settings) rather than email; in-app messages are routed to our live chat team and often answered within one to four hours during business hours (Monday–Friday, 08:00–17:00 Jakarta time).

If you prefer email, contact our support team at the address provided in your account dashboard or in the site footer. Include your account username, the date of the issue, and as much detail as possible. Our multilingual team responds in English and local languages. For urgent issues (account lockout, transaction hold, security concern), note "Urgent" in the subject line so your request is prioritized. Email inquiries submitted on weekends or public holidays are processed on the next business day.

Slots are software-based games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) with reels, paylines, and random outcomes generated by certified random number generators. Slots operate at your pace; you control bet amount and spin timing. Minimum and maximum bet amounts vary per game.

Live-dealer tables are real-time games conducted by human dealers in multi-camera studios and streamed to your device. Our live-dealer offerings include Blackjack, Roulette, Baccarat, and Dragon Tiger. Live play follows standard casino rules and operates on a house pace (dealer deals multiple hands per minute). Live tables support side bets and optional player interactions. Both game types are certified RNG or audited for fairness.

apiraja88 users can adjust account preferences (email, phone, notification settings) directly in the account settings panel. You can update your password, enable two-factor authentication, review your login history, and manage payment methods all from your account dashboard.

If you wish to pause your account temporarily, contact our support team via in-app chat or email. We can place your account on temporary pause, during which your account remains secure but locked from login and deposits. Your existing balance is held securely. Pause periods range from one week to one month; you notify us when you are ready to resume. This feature is for users who want to take a break without deleting their account. For questions about long-term account management or closure, our support team provides guidance based on your needs and jurisdiction.